Frequently Asked Questions
If you have a question about our service, check the following list
of commonly asked questions to see if your answer is there.
Our database has information on account signup, usage,
updates, postage purchasing, printing, refunds etc.
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Avoid Wasting Postage
If you are a new user, if you create a new layout, or if you have not printed
mail recently, try test prints before you print your final mailpiece. This
prints your mailpiece with a fake Postage Indicium, and does not deduct
money from your postage account. This way, you can be sure your mail will
print correctly without wasting postage.
More...
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How To Reach Us
Customer support is available free to Shipstream customers by telephone, fax, or email.
If this is an urgent matter, we recommend that you call us.
Please supply the following information:
Your version and serial number (from Help | About menu).
The exact text of any error messages you get.
The specific steps you take to get to the error message.
The last screen you were at when the error comes up.
What troubleshooting, if any, you have already tried.
A description of what you are trying to do.
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